{"xsrfToken":"BJD4-PPS3-6966-QUKY_83056289e49f4d8b8da78ad14ce878ccb66d9332_lout","branding":{"id":"5","key":"fnoc","name":"QOMPLX Network Operations Center","portalBaseUrl":"/servicedesk/customer/portal/5"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/a951b11b-50ff-4f2c-8ccf-6995a73b71d0/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwY2ZjOGM0NC1iOTFmLTQ2NmYtYjc0My1jNWE1NWQ1MzVlYzgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE5NTFiMTFiLTUwZmYtNGYyYy04Y2NmLTY5OTVhNzNiNzFkMCI6WyJyZWFkIl19LCJleHAiOjE2ODUyNDIyMjcsIm5iZiI6MTY4NTI0MTYyN30.-YnAjFPkXsK4ecanaDL6YPdHm6tC-e2_K-qIA2_OrrE&client=0cfc8c44-b91f-466f-b743-c5a55d535ec8&mode=fit","logoId":"a951b11b-50ff-4f2c-8ccf-6995a73b71d0","isLogoAvailable":true,"helpCenterTitle":"Welcome to QOMPLX Support Desk!","sharedPortalName":"QOMPLX Platform Operations","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to QOMPLX Support Desk!","sharedPortalName":"QOMPLX Platform Operations","localeDisplayName":"English (United States)"},"en-UK":{"localeDisplayName":"English (UK)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#475dcc","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/6d7edfd5-64d8-47ef-9de3-a53c6caf47b2/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwY2ZjOGM0NC1iOTFmLTQ2NmYtYjc0My1jNWE1NWQ1MzVlYzgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjZkN2VkZmQ1LTY0ZDgtNDdlZi05ZGUzLWE1M2M2Y2FmNDdiMiI6WyJyZWFkIl19LCJleHAiOjE2ODUyNDIyMjcsIm5iZiI6MTY4NTI0MTYyN30.DhCQTyk_2EY8vLiXsgaCBwY9CkwHogOyK9Zh2HG7P04&client=0cfc8c44-b91f-466f-b743-c5a55d535ec8&height=300&mode=fit","bannerMediaApiFileId":"6d7edfd5-64d8-47ef-9de3-a53c6caf47b2","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"5","key":"fnoc","projectId":12613,"serviceDeskId":5,"name":"QOMPLX Network Operations Center","description":"<p>Welcome! You can raise a support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","onlyPortal":true,"reqTypes":[{"id":"52","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":13200,"iconUrl":"https://rationemllc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13200","groups":[15],"key":""},{"id":"53","name":"Report a Security Issue or Bug","descriptionHtml":"","callToAction":"Report a Security Issue or Bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":13210,"iconUrl":"https://rationemllc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13210","groups":[15],"key":""},{"id":"54","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":13245,"iconUrl":"https://rationemllc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13245","groups":[15],"key":""},{"id":"49","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":13206,"iconUrl":"https://rationemllc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13206","groups":[15],"key":""},{"id":"51","name":"Training Issues","descriptionHtml":"","callToAction":"Training Issues","introHtml":"<p>Having issues with the QOMPLX training platform or questions about the training material itself?</p>","icon":13225,"iconUrl":"https://rationemllc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13225","groups":[15],"key":""}],"reqGroups":[{"id":15,"name":"General"}],"orderMapping":{"15":[49,52,51,54,53]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"996e2349-481e-3314-a753-3ed8788afc43","appLinkName":"System Confluence","spaceKey":"NOC","spaceName":"Operations Center (NOC/SOC)","isServer":false},"labels":[],"projectKey":"NOC","serviceDeskId":5},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"NOC","userLanguageHeader":"Need assistance over phone?","userLanguageMessageWiki":"<p>Call us at <b>(703) 995-4199 x1</b></p>","defaultLanguageHeader":"Need assistance over phone?","defaultLanguageMessage":"Call us at *(703) 995-4199 x1*","defaultLanguageDisplayName":"English (UK)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":53,"projectId":12613,"form":{"name":"Report a Security Issue or Bug","descriptionHtml":"","callToAction":"Report a Security Issue or Bug","intro":"<p>Tell us the problems you're experiencing.</p>","instructions":"","icon":13210,"iconUrl":"https://rationemllc.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13210","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Summarize the bug briefly.","descriptionHtml":"<p>Summarize the bug briefly.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","fieldId":"customfield_11202","fieldConfigId":"13547","label":"Product","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["10548"],"values":[{"value":"10545","label":"ACDP","selected":false,"children":[]},{"value":"10546","label":"AIDP","selected":false,"children":[]},{"value":"10547","label":"QTDP","selected":false,"children":[]},{"value":"10713","label":"Fractal OS Core","selected":false,"children":[]},{"value":"10548","label":"N/A","selected":true,"children":[]}],"noneOptionRequired":false},{"fieldType":"select","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"select","fieldId":"customfield_11203","fieldConfigId":"13546","label":"FOS Component","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["10544"],"values":[{"value":"10535","label":"ADM","selected":false,"children":[]},{"value":"10541","label":"AIDP CDL","selected":false,"children":[]},{"value":"10523","label":"Algoplant","selected":false,"children":[]},{"value":"10534","label":"AMM","selected":false,"children":[]},{"value":"10530","label":"ANML","selected":false,"children":[]},{"value":"10692","label":"ATLAS","selected":false,"children":[]},{"value":"10549","label":"Automated Planning","selected":false,"children":[]},{"value":"10524","label":"ConMon","selected":false,"children":[]},{"value":"10550","label":"Connector","selected":false,"children":[]},{"value":"10551","label":"DCG","selected":false,"children":[]},{"value":"10552","label":"Extractor","selected":false,"children":[]},{"value":"10537","label":"Fin Service","selected":false,"children":[]},{"value":"10536","label":"Fractal Production Rule System (FPRS)","selected":false,"children":[]},{"value":"10718","label":"FractalWeb","selected":false,"children":[]},{"value":"10528","label":"FSIM","selected":false,"children":[]},{"value":"10529","label":"Globe","selected":false,"children":[]},{"value":"10583","label":"GraphStack","selected":false,"children":[]},{"value":"10532","label":"Image Analysis","selected":false,"children":[]},{"value":"10553","label":"MDTSDB","selected":false,"children":[]},{"value":"10538","label":"MMOGS","selected":false,"children":[]},{"value":"10531","label":"Optimizer","selected":false,"children":[]},{"value":"10525","label":"Peril Model","selected":false,"children":[]},{"value":"10544","label":"Platform","selected":true,"children":[]},{"value":"10533","label":"QLearner/DQN","selected":false,"children":[]},{"value":"10540","label":"QTDP CDL","selected":false,"children":[]},{"value":"10539","label":"Remote Sensing","selected":false,"children":[]},{"value":"10521","label":"Scala-Contracts","selected":false,"children":[]},{"value":"10554","label":"Spark Service","selected":false,"children":[]},{"value":"10522","label":"Tickerplant","selected":false,"children":[]},{"value":"10527","label":"Topology Generation","selected":false,"children":[]},{"value":"10526","label":"UEBA","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Symptom","description":"Please provide details of the problems you are having.","descriptionHtml":"<p>Please provide details of the problems you are having.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/53","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/53","calendarParams":{"firstDay":0,"date":"2023-05-27T19:40:27-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"996e2349-481e-3314-a753-3ed8788afc43","appLinkName":"System Confluence","spaceKey":"NOC","spaceName":"Operations Center (NOC/SOC)","isServer":false},"labels":[],"projectKey":"NOC","serviceDeskId":5},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwY2ZjOGM0NC1iOTFmLTQ2NmYtYjc0My1jNWE1NWQ1MzVlYzgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEyNjEzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2ODUyNDI4MjcsIm5iZiI6MTY4NTI0MTYyN30.qMqNZ04MyeO9kySdL8dw5Vw6et9-nnMT50L45Zun5lY","targetCollection":"upload-project-12613","endpointUrl":"https://api.media.atlassian.com","clientId":"0cfc8c44-b91f-466f-b743-c5a55d535ec8","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=rationemllc","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"BJD4-PPS3-6966-QUKY_83056289e49f4d8b8da78ad14ce878ccb66d9332_lout","baseUrl":"https://rationemllc.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"86228640","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"0cfc8c44-b91f-466f-b743-c5a55d535ec8","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","anonymousEnabled":true,"requestIntroEnabled":true}